Cancel an Order or Subscription
Manage your subscription directly in our secure customer portal.
- Sign in with the email address used at checkout.
- Select your subscription and choose Cancel.
- Complete the steps and check that the status shows Cancelled.
You’ll receive a cancellation confirmation email. Cancelling stops future renewals; it does not cancel an order already placed.
Need help?
If you’re having trouble cancelling in the portal, or need to cancel an order already placed, contact us. Include your checkout email and order number, if applicable. Order cancellation requests need our confirmation.
Email notifications
We email you when your subscription starts, is edited, cancelled, or reactivated; 7 days before a scheduled payment; and if a payment fails and is scheduled for retry. Check your spam folder if an expected email is missing.